FAQs
PICKUP LOCATION: At checkout you will see Glen Allen VA as Local Pickup, the actual Pickup Location is In Charlottesville VA NOT Glen Allen VA, if you are Local to Charlottesville VA, you will select Local Pickup so you won't be charged for shipping, the address will be sent to you to pick up your order when ready (Charlottesville, VA)
What is the processing time for a orders? 1-2 weeks depending on the product.
When will my order ship? Most all products ship within 5-7 business days after product is complete. We do not create shipping labels until order is complete. Once order is complete a shipping label update will be sent with tracking number.
Where is my package? If for any reason your package is taking longer than the estimated ship date, you may contact the USPS with the tracking number provided. We are not responsible for lost, damaged and late packages.
How can I place a customized order? Send us a message from the contact us tab, or email enjclassycreations2015@gmail.com
I see a product on your Facebook, Instagram or Pinterest that I want, but it is not listed on your website, how can I order this product? Send us a message from the contact us tab or email us at enjclassycreations2015@gmail.com and we can set up a special order for you.